At Buckeye Northwest Realty, we aim to ensure you have a comfortable, well-maintained home where you can thrive. We know that finding and living in a rental property comes with questions, so we’ve put together this guide to help you understand how we operate and how you can make your tenancy as smooth and enjoyable as possible. Think of this as your friendly roadmap to an incredible rental journey!

Starting Your Journey: Finding the Right Fit (and Getting Approved!)

• Understanding Our Objective Criteria: We look for a clear set of qualifications, applied consistently to every applicant:
  • A credit score of 600 or better.
  • Gross monthly income of at least 3 times the monthly rent (before taxes).
  • A Positive and verifiable landlord reference from a previous independent landlord (not a family member or friend).
  • No evictions filed in the past 7 years (an eviction filing, regardless of the outcome, typically results in an automatic denial due to the significant risk it poses).
• Completeness and Accuracy: Providing accurate and complete information on your application helps us process it efficiently and minimizes delays.
• Open Communication: If you have questions about our criteria or need clarity, please ask! We’re here to guide you.

Living Your Best Life: Key Pillars of a Smooth Tenancy

1. Crystal Clear Communication is Key!

• Your Online Tenant Portal: This is your best friend! Use your portal for non-emergency maintenance requests, general questions, and to track communications. It’s available 24/7 for your convenience and helps us respond efficiently.
• For Emergencies: In case of an actual emergency (like a burst pipe or no heat in winter), always follow the emergency contact procedures outlined in your lease and on our website. We have an in-house team and trusted vendors ready to respond promptly when it truly matters, ensuring your safety and property protection.

2. Keeping Your Home Happy: Property Care & Maintenance

• Routine Care: This includes things like changing light bulbs, keeping the property clean and tidy, and maintaining the yard (if it’s your responsibility per the lease agreement). These small efforts make a big difference!
• Reporting Issues Promptly: Noticed a leaky faucet? A strange smell? The sooner you let us know through your online portal, the quicker our dedicated maintenance team or trusted vendors can address it. Early reporting prevents minor issues from becoming big problems and keeps your home in top condition.

3. Mastering Your Lease: Your Go-To Guide

• Key Topics: Pay special attention to details regarding rent payment dates and methods, pet policies (if applicable), guest rules, noise ordinances, and move-out procedures. Understanding these prevents surprises and ensures you’re fully informed.
• Why It Matters: Adhering to your lease terms helps maintain a consistent, fair, and equitable environment for all tenants and ensures a smooth, positive relationship between you and Buckeye Northwest Realty.

4. Easy Peasy Rent Payments

• Online Portal: The easiest way to pay! Set up recurring payments or pay manually through your secure tenant portal. This method is fast, safe, and provides an instant record.
• On-Time Payments: Paying your rent promptly is crucial for maintaining a good rental history and avoiding late fees. If you ever anticipate a challenge, please communicate with us before the due date. We’re here to help you navigate, not just enforce.

5. Being a Great Neighbor: Fostering Community

• Respect Quiet Hours: Be mindful of noise levels, especially late at night or early in the morning. What might be fun for you could be disruptive to others.
• Common Areas: If your property has shared spaces, help keep them tidy and respect others’ use of them. A little consideration goes a long way!
• Communication: If there’s a minor issue with a neighbor, sometimes a polite, direct conversation (if you feel comfortable) can resolve it quickly and build stronger community ties.

The Buckeye Northwest Realty Promise: Your Partner in Renting

• Responsive Service: Our in-house team is dedicated to providing prompt, professional support for your needs.
• Well-Maintained Properties: We invest in maintaining our properties to high standards for your comfort, safety, and long-term enjoyment.
• Fair & Transparent Practices: You can trust that our processes, from application to lease renewal, are objective, respectful, and fully compliant with all legal housing standards.
• Local Expertise: We know Toledo, and we’re here to help you get settled, feel connected, and enjoy all our vibrant city has to offer.

Ready to find your next home or have a question about your current tenancy?